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Returns & Cancellations
What is the Return policy period applicable for different categories?

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

Category

Return Period after Delivery or Installation

Lifestyle: Clothing, Footwear, Eyewear, Fashion Accessories and Jewellery

30 Days Exchange

Electronics: Mobiles - Apple

10 days Replacement*

Lifestyle: Lingerie (top-wear), Sport &s; Fitness Equipment, Watches, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 Days Replacement

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

No Returns

Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

View list of all non-returnable products.

For products where installation is provided by Bootsmart:

  1. Please do not open the product packaging by yourself. Bootsmart authorised personnel shall help in unboxing and installation of the product.
  2. The return period for such products commences from the date of installation.
How does Bootsmart help in resolving any issue with a product purchased on Bootsmart?

Returns Processing

If you're facing any issues with a product purchased on Bootsmart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Bootsmart (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

  • 1. Log into your Flipkart account
  • 2. Go to My Orders
  • 3. Click on 'Return' against the item you wish to return or exchange
  • 4. Fill in the details and raise a return request